SAMSUNG RING LOSING CHARGE AND DISCONNECTING SINCE UI7 UPDATE-

[Kirk_Godfrey]

Experiencing massive battery issues with my Samsung Ring since One UI7 update. The ring this morning has lost 40% of charge in 2 hours. The ring is now constantly disconnecting from my Zfold 6. The ring stops monitoring my health and is almost useless. The ring has only received one update since last year.  

1

[RedDogRabbit]

Don't know if you care, but your email address is visible. 

[Kirk_Godfrey]

Yes, i know. Thank you, but I don't really care. Gmail restricted to Samsung usage, not my primary email address

[Kirk_Godfrey]

Ring is completely dead now. Gemini says Samsung is aware of the problem and is working to push an update to Wear app and / or ring. Says it may take up to 2 weeks. NOT HAPPY with the number of Betas run on One UI7.

[Members_kPv1y5q]

Ring replacement or buy an Oura.

Sadly, there are no other options.

[Kirk_Godfrey]

🙏

[Kirk_Godfrey]

Update: Samsung has accepted responsibility for the Samsung Ring rapidly losing power and disconnecting from Wear App due to the UI7 update. It's astonishing that this was missed in all the Betas. If it has happened to my Ring, it's happened to all of the Rings. Reminds me of the Watch 4 update that destroyed all the devices. These mistakes must cost Samsung bottom line. Probably the reason for all the loses. Remember the issues with the Buds3 Pro when it was released.

[Members_kPv1y5q]

Replacement or buy an Oura.

Sorry, no other solutions.

[Kirk_Godfrey]

My Ring is off to the repair center again. 2 round trips from Vancouver to Toronto. My devices travel more than I do 😂

[Helenna]

Hi Kirk_Godfrey,

We totally understand how frustrating that must be especially with a device that should just be working seamlessly.

We really appreciate your patience through this process. Hopefully, the repair center will be able to get everything sorted out this time.

Thank you.